Privacy Policy

1. Information We Collect

When you use our website and services, we may collect the following information:

• Personal information: Name, email address, phone number, and other details you provide when registering for events, booking consultations, purchasing products, or subscribing to our newsletter.
• Health information: Symptoms, health quiz responses, and consultation notes shared during your use of our tools and services.
• WhatsApp data: Messages exchanged with MenoPat (our WhatsApp assistant) including phone numbers and conversation content.
• Usage data: Pages visited, time spent, device type, browser, and referring URLs collected through analytics.
• Payment information: Transaction references processed securely through Paystack. We do not store card details.

2. How We Use Your Information

• To provide and improve our services, including consultations, event management, and product delivery
• To operate MenoPat, our WhatsApp health assistant
• To process payments and manage orders
• To send you relevant health information, event reminders, and newsletters (with your consent)
• To generate anonymised health insights for research and education
• To comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Paystack (payments), Resend (email), 41Plus.africa (WhatsApp messaging) — only the minimum data needed to operate these services
• Healthcare professionals: Consultation details shared with your assigned consultant
• Legal requirements: When required by Nigerian law or to protect our rights

4. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit, secure database storage, and access controls. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Unsubscribe from marketing communications at any time
• Opt out of WhatsApp communications by messaging "STOP"

6. Cookies

We use essential cookies for website functionality and analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

7. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

8. Contact Us

For privacy-related questions or requests, contact us at:

• Email: Menopauseinitiative@gmail.com
• Phone: 08106737060
• Address: 36 Oluwaleyimu Street, off Allen, Ikeja, Lagos